What is the host's cancellation policy?

When you cancel a confirmed reservation, Holidu reserves the right to apply cancellation fees to reflect the impact on your guests, other hosts, and our platform. Understanding this policy helps you make informed decisions about your bookings and avoid unexpected charges.

Why cancellation fees matter

Host cancellations have far-reaching consequences that extend beyond a single booking:

• For guests: Cancellations disrupt travel plans, create frustration, erode trust, and reduce their willingness to book again on our platform.
• For hosts: Cancellations undermine credibility, damage your property's reputation, lower your visibility in search rankings, and put your future performance at risk.
• For Holidu: We incur significant operational costs managing disrupted bookings, finding replacements, and handling administrative burdens.

Learn more about the impact of cancellations and how to avoid them.

What to do if you must cancel

We understand that exceptional circumstances can sometimes make cancellations unavoidable. However, accepting a reservation is a commitment to your guest, and cancellations should only happen when there is truly no other option.

If you find yourself genuinely unable to honor a reservation, act as quickly as possible. Consider offering an alternative accommodation when feasible, or cancel early to help minimize disruption for your guest.

Any alternative you offer should:

• Be listed on the same platform where your guest originally booked.
• Maintain a similar price range while ensuring the same or higher standards compared to your original listing.

When you provide a suitable alternative, our Customer Support Team can coordinate with the booking channel and your guest to secure their acceptance and work to resolve the likelihood of additional charges.

Cancellation fee structure

If you are unable to offer an accepted alternative, Holidu reserves the right to apply a cancellation fee based on the reservation amount and the timing of your cancellation.

The cancellation fee is calculated as follows:

Time until check-in	Cancellation fee (% of reservation amount)
48 hours or less	25%
Between 48 hours and 30 days	10%
More than 30 days	5%

If your calculated fee is less than €50 EUR, it will be adjusted to a minimum of €50 EUR.

Understanding the reservation amount

The reservation amount refers to the total cost your guest agrees to pay when confirming a booking. For you, this amount determines your expected payout, minus any applicable platform fees or deductions. The cancellation fee is calculated based on this total reservation amount.

Example cancellation fee calculation

Here's a practical example of how cancellation fees are calculated:

Scenario: A guest books a 7-night stay at your property for €700 total. The check-in date is 20 days away, and you need to cancel.

• Reservation amount: €700
• Time until check-in: 20 days (falls in the 48 hours to 30 days window)
• Applicable fee percentage: 10%
• Cancellation fee: €700 × 10% = €70

In this case, you would be charged €70 as a cancellation fee. If the calculated amount had been less than €50, the minimum fee of €50 would apply instead.

When cancellation fees might be waived

We understand that extraordinary situations can occur. In cases involving major disruptive events or other valid circumstances beyond your control, Holidu may waive cancellation fees.

If you believe your situation qualifies for a waiver, you must provide supporting evidence. Our Customer Support Team will carefully review your documentation before making a final decision.

Learn more about qualifying circumstances and how to request a waiver.

How to cancel a booking

Before requesting a cancellation, we strongly recommend reviewing the full impact of cancellations beyond just the fee.

If you still need to proceed with cancellation, you can submit your cancellation request here.

Important: Cancellations are only legally valid if submitted through this official process. Requests sent via email or through other channels will not be accepted.

Key takeaways

• Cancellation fees are applied based on how close the cancellation is to the check-in date, ranging from 5% to 25% of the reservation amount.
• A minimum fee of €50 EUR applies if the calculated percentage is lower.
• Offering a suitable alternative accommodation may help avoid fees.
• Extraordinary circumstances may qualify for fee waivers with proper documentation.
• Always submit cancellations through the official Holidu process.

By understanding and respecting this policy, you help maintain trust on our platform and protect your property's reputation and visibility.